Forum Discussion

New member | Level 2

3 years ago

Basic plan but being charged

I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?

Dropbox Staff

Hi there, Juliebug2184, sorry to hear about this.

Is it a Dropbox charge or perhaps a Dropbox Sign one?

If it's a Dropbox charge, you may use our payment lookup tool; this should show you the email address associated with the payment.

Can you try and let us know what you find?

Explorer | Level 3

4 months ago

That is not working. Keeps coming up with error message of put the credit card info in and I am.

Jay
Dropbox Staff
4 months ago
Hi Juliebug2184, could you contact the support tool by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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