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Forum Discussion

ghrb's avatar
ghrb
Explorer | Level 3
2 years ago

Cancelling Annual Subscription

I wish to cancel an annual subscription 5 months in advance of the renewal anniversary. When trying to change plan within my account, it appears you want to downgrade storage capacity immediately - d...
cancellations
downgrade
Dropbox Plus
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
ghrb wrote:

I wish to cancel an annual subscription 5 months in advance of the renewal anniversary. When trying to change plan within my account, it appears you want to downgrade storage capacity immediately ...

Downgrading your account doesn't cancel it immediately. You're basically just turning off the automatic renewal and your account will downgrade back to Basic at the end of your billing period.

 

  • ghrb's avatar
    ghrb
    Explorer | Level 3
    2 years ago

    Thanks for the reply.

     

    So it's a complete coincidence that the wording of the warning just before you confirm cancellation intimates your world will collapse and you'll lose all data bar 2gb...

     

    Reassuring.

     

     

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