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woodch99's avatar
woodch99
New member | Level 2

Hi Hannah,

 

I have the exact same problem. The business plan was linked to my old work email [removed per the Community's Guidelines]  but invoiced to my own credit card (see attached screenshot). I no longer have access to this old work email. The most recent transaction ID is RR6526C7MMMD. Would you please help me with cancelling this account?

Thank you!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey woodch99, sorry to hear about this.

 

In this case, I'd recommend getting in touch with our support team for further assistance. 

 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

 

Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up  as well. 

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