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Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Hey kle081, thanks for reaching out to the Dropbox Community!

Not to worry, I can help you cancel your subscription, even though you don't have access to the account in question.

Do you mind if I send you an email to the address of the account you have here on the Community?

Let me know.
webbmrh99's avatar
webbmrh99
Explorer | Level 3
10 months ago

I have the same problem above. I no longer have access to my previous work email and can't cancel my subscription for that account.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi webbmrh99! Had you upgraded your Dropbox account directly via our website, or iTunes/Google Play?

    • webbmrh99's avatar
      webbmrh99
      Explorer | Level 3
      10 months ago
      I did it through the website with my other email
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Alright then. Can I log a ticket for you, and send it to this email address? We’ll need to look into this internally.

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