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pollycat's avatar
pollycat
Helpful | Level 6
7 years ago

Can't upgrade to Dropbox Professional

I am a Dropbox Plus subscriber and want to upgrade to Dropbox Professional to take advantage of SmartSync.   In the "Settings" section of my account on the Dropbox.com website, it says "Contact S...
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  • Walter's avatar
    Walter
    7 years ago

    Hey there pollycat - sorry to jump in on this and apologies for any inconvenience this might have brought so far.

     

    I just wanted you to know that I have been monitoring this thread as well and I have also passed your comments along to the expert handling your case internally. At this point I would suggest that you continue via email with them directly as this would be the quickest way to get this resolved. 

     

    Thank you for your patience so far and happy Monday!

  • pollycat's avatar
    pollycat
    7 years ago

    Glad to say my situation has been resolved now.

     

    Dropbox went ahead and downgraded me to "Basic" from the previous legacy "Plus" plan.

    I was then able to re-purchase a new non-legacy Plus plan.

    They then upgraded me at their end to "Professional" at no extra charge.

     

    I've now got what I set out to achieve and am satisfied with the result.

     

    Thanks for the support shown here, I appreciate it.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thank you for keeping me posted pollycat!

 

I've passed your additional comments along to the experts handling your case and gave 'em a little nudge as well - they should be reaching out soon so make sure to check your inbox regularly :wink:

 

If there's anything else I can do, please let me know!

pollycat's avatar
pollycat
Helpful | Level 6
7 years ago

Glad to say my situation has been resolved now.

 

Dropbox went ahead and downgraded me to "Basic" from the previous legacy "Plus" plan.

I was then able to re-purchase a new non-legacy Plus plan.

They then upgraded me at their end to "Professional" at no extra charge.

 

I've now got what I set out to achieve and am satisfied with the result.

 

Thanks for the support shown here, I appreciate it.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thanks for following up on this pollycat - most appreciated!

     

    All's well that ends well, right? 

     

    In any case, I am glad to hear this was resolved and should you need anything else, just let us know. Thank you for using Dropbox and enjoy your brand new Professional plan! 

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