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Forum Discussion
Change Billing Country
I receive an error saying "This billing country change isn't supported" when I try to change my credit card for billing as my old one expired. My old card was an Australian card and the new one is a US one. When I choose United States from the dropdown list I receive that error message.
Soo. I take it there is still no other/better solution than simply letting your pro account expire and getting the upgrade again afterwards?
- Rich
Super User II
Soo. I take it there is still no other/better solution than simply letting your pro account expire and getting the upgrade again afterwards?
Correct.
Your files will remain safe, even if you go over quota (for a while, anyway).
I have not changed country, all i need to do is update my credit card details and it won't let me do that. All i get is the same "this change of billing country will not be supported" when I try to set the country to UK instead of US. My previous card was also UK as was my billing address..
- Rich
DonatellaBarbie wrote:
All i get is the same "this change of billing country will not be supported" when I try to set the country to UK instead of US.
You're account was likely billed in USD previously, and it's now seeing it as a currency/country change. You can either allow your subscription to expire (as stated above), or you'll need to contact Support as this is a billing issue and we can't assist with those on the forums.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).I have the same issue - I moved to Australia from Russia and I cannot use my new Australian card to pay (Russian has no money on it).
I tried to create a ticket, but it looks that the page is broken - I cannot select values for any drop down, they look empty and sumbit button has no titles (tried in Chrome and Safari), when I press submit button it says error. So I failed with the ticket, going to try the first variant.
But I don't understand what should I do. Should I somehow cancel Plus subscription? What people mean by "let subscription to lapse" or "allow your subscription to expire"?
