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Forum Discussion
Credit Card Charge Checker
I'm on a new computer, and I'm trying to log into my upgraded Dropbox account with all of my files. I logged in with what I thought was my correct email account, but none of my files are showing up. And, it's also not my upgraded account.
I tried to use the credit card charge feature to look up my associated account, but that's not working. It's supposed to be 12 characters, but the charge on my account is 15 characters. I really need to speak to someone in customer service about this, but apparently that's not an option. This is incredibly frustrating and not a customer-friendly process or service at all.
How can I get synced up to my account?
I've tried just entering the 12 character prior to the SAN at the end of each transaction code. That puts the total characters at 12. Now, however, it's prompting me to enter the last four numbers of my credit card along with my expiration date. I have already done this, and it's not registering it somehow. Is this an issue because I use an AMEX. How can I get help from an actual human since I'm a paying customer?
- Megan
Dropbox Staff
Hi brittanybforbes, thanks for posting today.
Do you mind if I reach out to your Community email, so we can take a closer look at this together?
Keep me posted.@Lori, that would be immensely helpful. It should be an @mac (or @icloud) account that shows up. I would much appreciate any help.
