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Nadine04's avatar
Nadine04
New member | Level 2
5 months ago

Dropbox Direct debit card declined, now my premium account is gone.

Hello everybody!

 

I dind't know that there wasn't enough money on my account this month. So dropbox couldn't get the monthly money off it. Now my premium account is gone. Do i have to start a whole new account or do i fix it? 

 

I am afraid that if i will take a new premium account, they will double my monthly card. 

Does anyone know how to work with this?

 

Thankyou all in advances!

 

Greetings, 

 

Nadine

Billing
cancellations
Payments
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  • Megan's avatar
    Megan
    5 months ago

    Hey Nadine04, thanks for posting here today! 

     

    I suggest you take a look at your account's plan page first. 

     

    If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

     

    I hope this helps!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Nadine04, thanks for posting here today! 

     

    I suggest you take a look at your account's plan page first. 

     

    If you see that your account has downgraded to our free, Basic version, then you can try to re-subscribe to the paid version. This will only be one charge essentially. 

     

    I hope this helps!

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