You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Locura53's avatar
Locura53
Explorer | Level 3
3 years ago

Dropbox Plus subscription does not show up on Google Play.

Hello, Dropbox Forums. I recently began a 30-day free trial of Dropbox Plus, but when searching for a means to cancel just in case, Google Play gave me a strange result.  When following the typic...
cancellations
Dropbox Plus
Plans
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Locura53, thanks for bringing this to our attention.

 

Can you just confirm to me that these are the steps you followed in order to cancel the trial?

 

Thanks!

  • Locura53's avatar
    Locura53
    Explorer | Level 3
    3 years ago

    Hannah,

     

    Indeed, I went to the "Manage your subscription" tab in the Dropbox Android app to then reach the cancellation page.

     

    Thanks for replying,

    Locura

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Locura53, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab?

      • Locura53's avatar
        Locura53
        Explorer | Level 3
        3 years ago

        Hello,

         

        My plan reads Dropbox Basic, but above it says:

        Dropbox Plus trial

        Your free trial of Dropbox Plus will end on May 31, 2022. If you don’t cancel your free trial by then, you will be billed for your Dropbox Plus subscription.

        Does this entail that the trial is set to end on the 31st, or is it still set to bill me?
        Whatever can be done would be appreciated.
         
        Thanks,
        Locura

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!