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Madhurimab's avatar
Madhurimab
New member | Level 2
2 years ago

Failed renewal of subscription via Apple ID.

I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropb...
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  • Walter's avatar
    Walter
    2 years ago

    Hi there Madhurimab, sorry to hear about this.

     

    Could you please try restoring your purchases and let us know how it goes?

     

    If you get an error along the way, send us a screenshot of that too.

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there Madhurimab, sorry to hear about this.

 

Could you please try restoring your purchases and let us know how it goes?

 

If you get an error along the way, send us a screenshot of that too.

 

Thanks!

  • Madhurimab's avatar
    Madhurimab
    New member | Level 2
    2 years ago

    Thanks a lot. This solved my problem. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Glad to hear that Madhurimab 

       

      See you around the Community and take care! 

      • Danb789's avatar
        Danb789
        New member | Level 2
        25 days ago
        Hello, I have the same problem and tried Restore Purchases but get a domain error 409 and it doesn’t work. Please can someone help? Thanks

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