We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Madhurimab's avatar
Madhurimab
New member | Level 2
2 years ago

Failed renewal of subscription via Apple ID.

I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropb...
downgrade
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    2 years ago

    Hi there Madhurimab, sorry to hear about this.

     

    Could you please try restoring your purchases and let us know how it goes?

     

    If you get an error along the way, send us a screenshot of that too.

     

    Thanks!

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there Madhurimab, sorry to hear about this.

 

Could you please try restoring your purchases and let us know how it goes?

 

If you get an error along the way, send us a screenshot of that too.

 

Thanks!

Madhurimab's avatar
Madhurimab
New member | Level 2
2 years ago

Thanks a lot. This solved my problem. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Glad to hear that Madhurimab 

     

    See you around the Community and take care! 

    • Danb789's avatar
      Danb789
      New member | Level 2
      25 days ago
      Hello, I have the same problem and tried Restore Purchases but get a domain error 409 and it doesn’t work. Please can someone help? Thanks
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        24 days ago

        Hey Danb789, sorry to hear about this.

         

        Can we send you an email, so we can take a closer look?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!