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Forum Discussion
False missleading emails
Just got a email with the Title ":warning:Action requested: ****, your files are about to stop syncing!" Only for it to be a sales email telling me to upgrade my accout The accout has be used to ar...
I've just had this same email from Dropbox entitled "Action requested: <my name>, your files are about to stop syncing!".
Not only that, but also as a notification in the app.
It then goes on to say: "NOTICE: <my name> your files will stop syncing soon.
Your Dropbox storage is reaching maximum capacity. Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them."
I currently pay for the 2TB plan, and according to the app I'm using 1.7TB.
As OP says, this is simply misleading, and it's whack out of order to send a paying customer this kind of message when I'm a full 300GB off my limit.
So why are my files going to stop syncing
Megan
Dropbox Staff
Dropbox StaffHey rhinotpm, happy Friday!
Is the email you received this message, the same one you use for your Plus plan?
Let me know!
Hi. Yes, I only have one DropBox account.
Edit: It was asking me to update to DropBox Business 3TB.
- Megan
Hi rhinotpm, thanks for the info!
Your feedback regarding this since has been very valuable and I will endeavor to make sure your voice is heard.
It seems this is happening, when your account's quota increases dramatically. I will pass on your comments to the relevant departments so that we can further improve.
If you need anything else, let me know!
- I just got the same email. I’m on the 2 TB paid plan, and have used 1.7 TB. It says “Adding one more file could fill up your account—and keep you from syncing and accessing your files when you need them.”
You really expect me to upload a single 300GB file?
I’ve been a big fan of Dropbox for many years and stuck with them even though cheaper options are now available, but these kinds of disingenuous and underhanded fear-based marketing tactics are very off-putting, and I thought Dropbox was better than that.
Will have to consider moving off the platform when my next yearly sub is up.
