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Forum Discussion
Free trial had not ended, but was still charged.
I still had 4 days left on my free trial but was billed anyway. I went ahead and cancelled, but the charge still went through. I want my money back!!!
- Megan
Dropbox Staff
Hi melissarey, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Ticket 24559419
- Hannah
Hey melissarey, I see that you have an update on your ticket from a member of our team, so please make sure to check it out.
- Megan
Hey melissarey, awesome!
I checked and it seems we've received your email. Hang tight, and an agent will be with you as soon as possible.
Thanks a bunch!
Still haven't heard anything.
