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Lor2's avatar
Lor2
Explorer | Level 4
5 years ago

How can I become the team admin when the admin has left and didn't leave the password?

Hello The administrator of our Dropbox for Business left and we cannot contact him so the password has gone forever.   How can we make a team member become the team administrator?   Thank y...
Account Access
dropbox business
FAQ
Plans
Team admin
Team member
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Lor2, thanks for posting on the Community!

 

If you’re a team member, then it wouldn’t be possible to take control of the account. Only the team admin can grant another member admin permissions. Our support team wouldn’t be able to assist on this matter either for security and privacy reasons.

 

If their email address is controlled by your business domain, then your IT team might be able to reset their email password to login, and then reset the Dropbox account password. Once you gain access to the account, the admin can give admin permissions to another user on the team.

Hope this helps to clarify matters!

  • Lor2's avatar
    Lor2
    Explorer | Level 4
    5 years ago

    Hello Jay

    We tried redirecting the emai of the old administrator to me (as an alias); then i tried to change the password of the old admin (forgot dropbox password)  but I never received the email about the password change.

     

    So I think that I should

    -- open a new dropbox business

    -- Transfer the data

    -- Close the old account.

     

    My question are:

    What could be the reason why I did't receive the reset password email?

    How can I dismiss the old dropbox business; who have I to write to

     

    Thank you and best regards

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      The password reset emails are sent from no-reply@dropbox.com, so make sure that it is whilelisted and added as a contact to ensure it doesn't go into spam.

       

      Regarding cancelling the old Dropbox Business team, assuming you have the transaction details, you can get in contact with our support team directly to look into this matter in more detail.

       

      You can do this by logging into your account, clicking this support link and providing as much info as possible. 

       

      Keep me posted!

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