We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Jon58's avatar
Jon58
Explorer | Level 3
2 years ago

My parents are getting billed for a Drop Box account.  They both have dementia and I do not have their account or login information.  How can I cancel the account.  I cannot reach anyone at customer support without the account information.  I have not been able to contact a live person to discuss the issue.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jon58, thanks for reaching out to us.

     

    Can you please open a private browsing window (incognito) and go to this page, to submit a help request to our support team directly?

     

    Once you have the ticket number, please reply here, to let us know.

     

    Thanks.

    • Jon58's avatar
      Jon58
      Explorer | Level 3
      2 years ago
      How do I open a private browsing window?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!