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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

KOoi's avatar
KOoi
New member | Level 2

I am trying to cancel a subscription that my work is being charged for. However, the person who originally set up the email is no longer available and their email is obsolete now as well. I have the original email but have no way of accessing it as its been canceled by the provider.... Its kind of a vicious cycle, as you need a password to log in but in order to get a reset link your email needs to actually be working??? Like how are you supposed to just cancel! Please help, my work just does not want to charged for this any more.  

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
KOoi wrote:

I am trying to cancel a subscription that my work is being charged for. However, the person who originally set up the email is no longer available and their email is obsolete now as well.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • KOoi's avatar
    KOoi
    New member | Level 2
    2 years ago
    Thank you! Fingers crossed this will work. Cheers x

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