We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

tyeckley's avatar
tyeckley
New member | Level 2
2 years ago

We need help with this same issue.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey tyeckley & thx7783 - sorry to hear about this.

     

    I'd recommend getting in touch with our support team directly for further assistance through this form.

     

    Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information.


    Once you do this and receive a ticket from our system, you can share its number here with us so that we can look it up as well.

    • thx7783's avatar
      thx7783
      New member | Level 2
      2 years ago

      Hello Walter,

       

      It is ticket #22368419

       

      Thank you.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!