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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

PETRANEEDSHELP's avatar
PETRANEEDSHELP
Explorer | Level 3
2 years ago

Hello.

 

Someone is using MY BANK DETAILS for THEIR account. 119€ anually  I have been spending hours trying to reach a PERSON from dropbox, but I can only "talk" to a chatbot, who is of NO HELP. 

 

The person, who is using my account is nit replying and I'm not willing to sponsor her.

 

How can I make this stop???

 

Please someone HELP ME with some useful information.

 

 

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi PETRANEEDSHELP, I'd be happy to help with this! 

     

    Can I send you an email, in order for us to have a closer look? 

     

    Keep me posted! 

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