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Forum Discussion

PieroNeri's avatar
PieroNeri
Explorer | Level 4
2 years ago

How can I cancel a subscription without access to the account?

Hi Everyone, I need help to cancel a subscription made on an account of a company for which I don´t work anymore therefore I don't have access to the account anymore. The payment was on my personal b...
Account Access
cancellations
Payments
  • Hannah's avatar
    Hannah
    2 years ago

    Hey PieroNeri, if you don't have access to the account in question, but you have access to the bank details of the payment, can we reach out to you via email, to investigate?

Paulguar's avatar
Paulguar
New member | Level 2
2 months ago
I keep getting billed monthly on my credit card and when I login into Dropbox I can’t cancel subscription it asks me to upgrade only
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hey there Paulguar - sorry to hear about this.

     

    Have you tried using our self-served look-up tool to identify which email address is associated with the charge you noticed? 

     

    If you did and still have issues or further questions, let us know and we'll reach out via email to the email address that's linked with your profile here, on our Community. 

    • Paulguar's avatar
      Paulguar
      New member | Level 2
      2 months ago
      Yes I did I put in the transaction id and cc details but it keeps asking for cc details to be entered
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey Paulguar, thanks for letting us know.

         

        I just sent you an email, so we'll continue investigating there.

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