You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

joyanisa74's avatar
joyanisa74
New member | Level 2
3 years ago

How can I cancel and get a refund?

Please help!  I was charged just shy of $200 on a DropBox acct that I did not know was there.  Please help me cancel and get the refund
cancellations
Payments
Plans
Refunds
  • Sam DBX's avatar
    Sam DBX
    2 years ago
    Hi everyone,
     
    Here is some key info on cancelling accounts and refunds: 
     
    If you want to claim a valid refund, you need to contact support for assistance. This is the safest way to process your personal info (i.e. bank account details, invoices etc) instead on our public forum. 
     

     

    :dart: Tip: Visit the support page while you're NOT signed in to a Dropbox account and the Community Forum, and you'll see an option for Billing issues. 
     

     

     

     

     

     
    To cancel a paid Dropbox plan, you can follow these instructions. When cancelling, your account will change to Dropbox Basic at the end of your current billing cycle (monthly or yearly) and you should not be charged again. 
     
    Apple/Direct Debit 
    If you purchased your Dropbox subscription via the Apple App Store, you need to reach out to Apple directly to request a refund. Apple's refund policy covers purchases made in the last 90 days only. More info here. 
     
    If you paid for your Dropbox subscription by direct debit, you are able to request a chargeback through your bank, you can contact them to request a refund.
     
    If you did not create a Dropbox subscription and/or do not recognize the charge:
     
    • Check your billing information (if you have an account). Log in to dropbox.com > Click your avatar (profile picture or initials) in the top-right corner > Click Settings > Click Billing.

     

    • You can also use our Look up tool to check a credit or debit card purchase

     

    • Contact support if you don’t have an account and/or would like to report an unauthorised transaction. 
    Notes on refunds:
    • If you live in the EU, UK, or Turkey, you qualify for a refund should you cancel your Dropbox Plus, Family, Professional, or Essentials subscription within 14 days of the initial purchase. You can contact support to request it.
    • Refunds are often not offered for Dropbox subscriptions and team member licences.
    • You're able to cancel your Paid Account at any time. Refunds are only issued if required by law, so make sure to cancel before your current billing cycle ends if you wish. 
     
    Hope this helps!
    Sam 
platfarm Inc's avatar
platfarm Inc
Explorer | Level 3
2 years ago

 

Our corporation account doesn't show any invoices or bill statement but we've been charged $11 every month. Also, our account says it's not on plans.

if our CC information is on someone else's account,  are we still be able to find out which account is going to be?

I tried to ask to all our employees if they're using Dropbox Platform or not, no one said yes.

 

Please refund the money what we've been charged for several  months, or cancel the plans if it belongs to this account or any other account.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey platfarm Inc, sorry to hear about this.

     

    Can you please try our self-serve look up tool to identify the email address that's linked to the charges you mentioned?

     

    If that doesn't help, let me know here and I'll reach out via email to investigate further. 

     

    Thanks!

    • platfarm Inc's avatar
      platfarm Inc
      Explorer | Level 3
      2 years ago

      Could I have the transaction id number?
      I think the paid plan's email address will be [removed]

       

      The last 4 digits of the card number to be paid are [removed].

       

      Personal information removed per the Community's Guidelines.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        platfarm Inc wrote:

        Could I have the transaction id number?

        That's not something that can be provided here. You should have the transaction ID on your credit card or bank statement. Us that on the lookup tool that Walter linked to above.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!