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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
- Ok so i applied for the free 1 month trial, literally only used dropbox once because i didnt need it for anything else. Yesterday i got a billed almost 199 euros with absolutely no warning! I understand that i shouldve kept track of the cancellation dates but i was expecting at least an email saying it was expiring, i guess thats on me being naive but still... i cannot afford this type of spending at all right and would like to cancel my plan and get at a partial refund as fast as possible.
- Mark
Super User II
You need to contact support and ask for assistance, not that (as per all of the signup screens and terms when joining) refunds are only given where they legally are required: https://help.dropbox.com/plans/refund
About a month ago, my colleague registered me for a free trial just to access some files from the school where I am teaching. I have no intention of subscribing since I do not have the need to use this. However today, I was charged for 1 year subscription which I have no idea that my Paypal was linked as a payment method. I want to request for refund/cancellation on this automatic payment from my Paypal as I have not been actively using this Dropbox account. Also, my family is in financial distress at the moment due to the medical bills of my mother who got sick recently. We are in dire need of funds to support her medical expenses along with my own family's expenses. We do not need the service of dropbox at the moment. We hope you can refund my money.
- Mark
Hi
Refunds need to go direct to support and are only done where legally required I'm afraid (this is why you should never give details to others to set accounts up on your behalf - its very, very clear on the signup of a trial that this happens).
I just got a bill for $132 renewal. I received no notification that it was about to renew. I need to obtain a refund for this and cancel or "downgrade" to free account. Can someone help me on how to pursue this. Unfortunately - it is not clear on the website how this can be done. HELP!
- Hannah
Dropbox Staff
Hey OMARsalama, thanks for reaching out to the Dropbox Community.
You should be able to directly contact our support team about your request, through this page.
i have just had nearly £200 taken via paypal for something i have NEVER requested - HELP why have they done this!!!!!! So cross...
- Mark
clairethayers wrote:
i have just had nearly £200 taken via paypal for something i have NEVER requested - HELP why have they done this!!!!!! So cross...
Did you give Dropbox your PayPal details? If so then they have got permission to do it - you gave them it. If they didnt then your PayPal account has been compromised and you need to speak to PayPal for support.
i didnt and i have contacted paypal
- I have absolutely no memory of starting a Drop Box subscription. Specially given that I would notice paying $119 for something I never use. I’m super frustrated with being charged yesterday with no warning for an account I never use and didn’t even remember opening (at least not a paid account). Not only that but it seems a lot of people have the same issue here and it’s super hard to get any kind of help. Please someone reach out to me ASAP. The money in my account was for my rent and now my rent going to be late.
I was shocked to see that £199 was taken from my account on the 1st of April with NO WARNING, noone even asked... and i have no budgeted for this and with money as tight as it is i need that back soonest.
I am a sole trader, working two days a week as semi retired and this is a LOT of money!!!
xxx
- Mark
You need to contact support for assistance: www.dropbox.com/support. This is a public forum where account issues cannot be looked at.
Note, however, that refunds are only given if legally required: https://help.dropbox.com/plans/refund
I've been waiting on a refund since last year and I've yet to receive any kind of correspondence from dropbox regarding the mater. Customer Service is a JOKE.
Hello,
I purchased my original Business Dropbox account directly from Dropbox and decided to downgrade. I was promised a refund by the agent I chatted with when I downgraded the account. It's weeks later and I still haven't received the refund. Since I am downgraded I can no longer chat to an agent - which is extremely frustrating.
The transaction ID for the original charge is [removed] and the original transaction date is Feb 16, 2023. I am really hoping a community moderator sees this and reaches out.
Gloria
- Hannah
Hey gloriathom997, sorry to see you're having trouble with this.
Can you please send me the ticket number from your communication with our support team, so I can look into this?
Thanks in advance!
- Yes, my ticket number is 22011623. Thank you.
Gloria
- You are the worst company to contact. I have been trying for a month and now I have been charged.
- Hannah
Sorry to see you're having trouble cancelling your subscription, Earnest dailey.
Have you tried reaching out to our support team directly about your issue?
- I had an account with you and I tried to cancel the subscription, but my money was withdrawn, then I canceled my account permanently, but every month money is withdrawn from me! I want my money back
- I upgraded my account from the application on App Store
