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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88! It also doesn't help that there is no available phone number or reps to help with my issue! So I'm requesting a chargeback from my bank, deleting my account and writing awful reviews to warn people what they will expect with Dropbox's horrible lack of customer service options and difficulty to deactivate my account! Terrible service! Cannot afford to lose this much amount of money from my tangible debit account!
- Rich
Super User II
ChrisCummings wrote:
This is the second time I've attempted to opt out of Dropbox as a whole! I haven't used their services for almost 2 full years and I've gotten charged 2 full years' worth of services and this morning of $119.88!
Have you cancelled your account? You can do this yourself from your Plan page. If your Plan page shows that you're on the Basic plan (i.e. free), then you're being charged for a different account. Use the credit card charge lookup tool to identify the account, then sign in to that account and cancel it.
If that doesn't work for you you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Please refund my money , I didn't applied for the more space , and I had a free account. But Bank called me that you charged me 2 times for each time $119.88. I don't use the drop box at all, and I just open it to see how it works and its more that a year didn't open it once.
I need that you refund my money asap. Thanks
- Walter
Dropbox Staff
Hey muniram52, sorry to hear about this.
I'd recommend getting in touch with our support team directly for further assistance on this matter.
To do so, make sure to use an incognito window without logging into any Dropbox account and fill in this form with all the relevant information.
Once you do this and get a ticket from our system, you can share its number with us here so that we can look it up in our system as well.
I hope this helps!
I have deactivated it twice and yet every month they just keep stealing my money. I am OVER IT and want my money refunded. I don't even use it anymore
- Hannah
Hey Carrie Gentz, sorry to see you're having trouble.
What kind of steps are you following to cancel your subscription? Because if you continue getting charged, it might not be going through.
Did you initially upgrade directly through our website or through the Dropbox mobile app (billed through iTunes/Google Play)?
Hello!
How many of you out there were conned into signing up for an account? How many of you read their ads as "free" without picking up on the fact that Dropbox is no longer free? I paid for a pro account and I don't even use this service. Any advice as to how to get my money back, at least for the remainder of the year? Thanks!
- Walter
Hi there tw1963, thanks for posting on our Community.
Have you by any chance tried to get in contact with our Support team through this page as they'd be better equipped to help further?
If you did and got a ticket ID, you can share it with us here so that we can look it up in our system too.
Thanks!
Thank you for the link through which I can get some help. I am searching for it online and I am glad I found your post. While searching for it online, I also found https://fitmymoney.com/how-do-credit-cards-work/ website where I found an article on how do credit card works and how I can easily get it.
Hello, I would like to know how can I get in touch with the support team. I do not have admin privileges and have downgraded my account to the basic plan. Our team no longer uses Dropbox but we continue to notice our accounts being charged. How can we get a refund and cancel the plan completely for all active members? I could not find any option to get in touch with the support team. Please help me as soon as possible as we have been billed for several months on unused accounts.
- Rich
R-Air wrote:
I would like to know how can I get in touch with the support team. ... Our team no longer uses Dropbox but we continue to notice our accounts being charged.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hello Rich, thank you for your prompt response. I was able to find the support page, however, I couldn't find a way to connect with the support personnel without signing in. There are several FAQs listed on the page but since I am not the admin, I cannot control other members subscription. Is there any way to get in touch with any support personnel?
I have tried to cancel the subscription and delete account, but the chatbot keeps going around in circles.
I started trial and have since had major surgery, I needed to close the account but the year bill has gone thru and cannot get in touch for help
I can send in copies of hospital letter to back me up, I am getting terrible chest pains due to this iss
- Nancy
I’m really sorry to hear about your experience, KRC147.
Can you please let me know if you initially started this trial via www.dropbox.com or the App Store/Play Store instead?
I’ll be able to help you further this way.
- It was direct with Dropbox.
Dropbox charged me 119 today for a renewal. I cancelled my subscription months ago. I looked in both Google and Apple stores and I have no open subscription for Dropbox. I was unable to chat with a rep because your system says I don't have a paid plan. My bank will not issue a refund unless I cancel out my debit card completely and get a new number. Please help.
- Hannah
Hey missie1208, thanks for reaching out to us.
It sounds like you're probably signed into a free account and not your paid one.
You can use our lookup tool here to find out the email address of the paid account.
Once you sign in, you should be able to cancel it yourself, or contact our support team.
I hope this helps.
Hi, Hannah,
I'm getting the "cannot locate transaction, please submit billing help request" message.
M
I am paying for my dropbox plus account through Apple and then a few days later my bank account is being charged by Dropbox for the same account. How is this possible, and can I PLEASE get refunded
- Walter
Hey there jpark, sorry to hear about this.
Do you happen to have another Dropbox account, associated with another email address of yours perhaps?
If you use the self-served look up tool to identify the email address that's associated with the charge in your bank account, does it match with the one you see in your account's settings online and the one listed in the mobile app's settings?
Let me know what you find and we'll take it from there.
I have two accounts, one is basic/free with 1 email, which I downgraded it this last month. The other is a Plus account... This is weird tho, I just checked my icloud subscriptions, and it says that I was refunded the first charge but my account supposedly expires today now. I did not want to cancel my Plus account, I just want to not pay twice. Thanks for any help.
Hello, I am requesting a refund for the $199.00 charge that was made on my card, for a dropbox plan that I had already canceled the free trial to, before the charge should have been made. Please fix this error by making sure my cancellation was fully processed and the mistaken charges are fully refunded. Than you.
- Nancy
Hey meganmoore, I hope you’re doing well.
First off, can you let me know if you upgraded your Dropbox account to a trial directly via www.dropbox.com or the App Store/Play Store?
I’ll be able to guide you further, this way.
Let me know!
Hi Nancy,
Thank you for getting back to me. I believe I had signed up for the free trial through dropbox.com. There is so past trials or subscriptions listed under my apply account. Please let me know how I can move forward in the refund process, thank you!
Last month, my trial plan ended and I all my files were removed. I chatted the support and promised that all my files will be recovered within 30 days right after I'll upgrade my plan. Now, I upgraded my plan and contacted support and told me I can't retrieve my files!! w*f.. I'm done with this!! Just please cancel my plan and refund me! and Please remove my cc details from this account.
That guy named Carlito in the chat support was rude!!!! Please fire him.
- Mark
Please see https://help.dropbox.com/plans/refund 🙂
