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Forum Discussion
How can I cancel and get a refund?
Please help! I was charged just shy of $200 on a DropBox acct that I did not know was there. Please help me cancel and get the refund
Tip: Visit the support page
- Has anyone else had billing problems?? Haven’t used premium in over a year but am still being charged. It’s impossible to get any assistance from a real person. The last time I finally got an email from someone they said it was cancelled and it’s not. Apparently you have to have an upgraded account before you can even speak to someone. The whole system is trash and a scam.
- Sam DBX
Community Manager
Tip: Visit the support page
My dropbox account was part of a family account held by my wife. She cancelled the family account om 25/9/23 but I was charged for a further year's subscription even though my Dropbox account was a free account.
How can I get a refund from Dropbox of £95.88
- Nancy
Dropbox Staff
Hey keith redwood, I’ve merged your question here, as it’s relevant to this thread.
Please go over Sam’s reply here, and let me know if it helps.
I have just received the bill on my credit card for the yearly subscription of USD 323.87. But when i check my account, it is the free basic account. How do i go about cancelling the account and getting the refund??
- Hannah
Hey chwee and coolietara, I moved your posts to this relevant thread.
Make sure to check Sam's solution here.
Hoping for some help! I cancelled my subscription (for the second time in September 2023 which says it was Free) but was still charged an annual subscription fee through Paypal in November. Please help...I'm going around in circles and it's driving me mad. I want a refund as I don't even use the 'free' account I have.
Thanks for any assistance
Access to cancel a subscription.
I sold a company and retired in April 2021, I have just seen a charge on my personal bank account for subscription renewal, which I guess has happened annually until now without being noticed, I need to cancel the account asap.
I cannot login to Dropbox as my email address was linked to the companies former website and that was all deleted by the new owners of the company so I cannot view the 6 digit security code from Dropbox to facilitate entry to the account.
I want to downgrade the account to a personal FREE account. Any ideas on how to proceed from here?
TIA Lawrie.
Hello,
today I was charged for my dropbox subscription renewal but, since I'm not using Dropbox anymore for work, I intended to cancel the subscription.I didn't remember my renewal was planned for today, so that's definitely on me.Anyway I didn't even receive any communication from Dropox, not even an email, notifying me about an imminent renewal.Would it be possible to cancel both my subscription and today's Paypal payment?Looking forward to hearing from you.Thank you very much- Rich
Super User II
You can cancel your subscription from your account settings. This will cancel the automatic renewal at your next billing period, at which point your account will downgrade. You'll maintain your current subscription until that time.
As for a refund, you can try contacting Support but under most circumstances refunds for paid subscriptions aren't refundable.
To contact Support, visit the Support page and you'll see an option for Billing issues.
Thank you very much Rich!
I'll try,
best
m
Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?
- Rich
Antzino wrote:
Well i tried the free trial for 30 days but after 30 days all of sudden it charge me 22€ can i get a refundand cancel the subscription?
If you don't cancel the trial before it ends, it converts into a paid subscription and you're automatically charged. It explains this when you're starting the trial.
You can try contacting Support but in most cases, Dropbox subscriptions aren't refundable.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- did u get ur refund finally ?
- I don't have Dropbox and I was charged 180 I want a refund
- Megan
Hi debbie7142, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
I am being charged monthly £19.99 from Dropbox but I have no associated account with this. There is no reference number on my statement that I can check this to. I can't speak to anyone either. Can anyone help?
