You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Jennychni_5891's avatar
Jennychni_5891
New member | Level 2
5 months ago

How can I cancel my subscription and get a refund for it?

Hi I am Jenn,    I could not turn off the subscription and did not get to check my email to read the reminder in time. I have stopped using Dropbox near to a year, I still have files in my Dropbo...
Billing
cancellations
downgrade
Payments
Refunds
swigyfood's avatar
swigyfood
Helpful | Level 5

I was charged for the Dropbox Basic Plus annual fee on 23/7/24 despite not using the service for nearly a year and facing issues with stopping the auto-subscription. I request assistance in canceling my subscription, getting a refund, and deleting my account. Thank you.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hey swigyfood! Did you upgrade your Dropbox account directly via our website, or your iTunes/Google Play account? 

 

Let me know and we’ll go from there.

  • swigyfood's avatar
    swigyfood
    Helpful | Level 5
    5 months ago

    Hello Nancy Yes I upgraded my Dropbox account directly via the website.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Thanks for clarifying, swigyfood. In this case, I’d suggest following these exact steps to open a ticket with our support team. They’ll look into this and further assist.

       

      Feel free to send me your ticket number here, as well.

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