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Forum Discussion
How can I cancel my subscription and get a refund for it?
Hi I am Jenn,
I could not turn off the subscription and did not get to check my email to read the reminder in time. I have stopped using Dropbox near to a year, I still have files in my Dropbo...
Nancy
Dropbox Staff
Dropbox StaffHi Jennychni_5891! I hope you’re doing well.
Since this is related to a billing request, it’d be better to have our support team look into this directly.
To do this, you can go to this page and select your preferred contact option (based on your current plan), in order to reach them. Please send me your ticket number here afterwards, as well.
Let me know how it goes.
Hi Nancy,
you ask to follow a page without any human behind.
I have same problem: I have a ticket which I cancelled my suscribed and still DropBox take my money on my account.
I can't find any place to contact them and ask a refund.
Thank you for your help and sorry for my english 😉
- Nancy
Hey Clara22! If you follow the steps I linked here while NOT being logged in to any Dropbox account, your case should be handled by one of our agents directly.
I was able to locate your ticket in our system in the meantime and I can see a member of our support team has replied back to you. Please check their response, when you get the chance.
