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Forum Discussion

CreuArch's avatar
CreuArch
Explorer | Level 3
4 months ago

How can I downgrade my Dropbox team plan to Plus without losing any files?

i want to downgrade from dropbox standard ( 3 users )  to dropbox plus ( 1 user ) - im currently using 1.6TB of space - if i follow the sequence below will this happen automatically or will i lose any data??

 

 

 

 

downgrade
dropbox business
Dropbox Plus
  • Helen DBX's avatar
    Helen DBX
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago
    Hello there, 

    Helen from Dropbox here. Thanks for reaching out about moving from a Team Plan to an Individual subscription.
     
    When you cancel your Team subscription, it will enter a locked state on the next renewal date.
    You can then disbanded your team whereby you will be converted to an over-quota Free Basic account.
     
    Please then upgrade your Free Basic to Dropbox Plus or Dropbox Essentials at your earliest convenience. 
     
    When a team admin disbands a team, all team member accounts become individual Dropbox Basic accounts. All team members and admins get a Dropbox Basic account which contains their personal folder. Team admins receive a copy of team content, except for Replay and Capture team content.
     
    You can learn more about locked state and the steps to disband in our help center article
     
    I hope this helps. 
     
    Best regards, 
    Helen 
    The Dropbox Team

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