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Phillip B's avatar
Phillip B
New member | Level 2
15 days ago

How do I cancel my paid subscription without access to the email?

I have a subscription an e-mail address that I no longer have access to and can therefore not log in to cancel my subsc
cancellations
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
15 days ago

Hi Phillip B, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
 

Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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