You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How I can reach live chat support with Dropbox Essentials?
How can I access the live chat feature if I just bought Dropbox essentials as it won’t let me chat or send an email?
Following as I am having the same issue
- Mark
Super User II
Hi Jjames34829 and sophiepajak123
Are you using a trial or a paid version (i.e. you have actually given card info and been charged?).
I ask because live chat is only available to people on paid plans and not those who have just activated a trial.
The other possibility is that you are trying to access outside of office hours.
All support options for you are at www.dropbox.com/support.
