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Forum Discussion
How to cancel a Dropbox Plus subscription
HI, How can i cancel my dropbox plus subscription? i was told to go to setting> plan> at the bottom, click cancel my subscription, but i don't see this option at the bottom. it's so frustrating, plea...
Hey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
Walter
Dropbox Staff
Dropbox StaffHey vamps503 - welcome to our Forum and thanks for posting your question here!
Is it possible that you upgraded to the Plus plan via the app store on your phone? Only reason I am asking this is because you don't see the cancel button on your plan's page.
If that is the case, please review the following articles for more information and clear guidance on this:
1. If the purchase was made through Apple's app store review this page or...
2. If it was made through Google's play store, see this page.
If you still have issues with this, you can always log a ticket with our team in order to get more account specific assistance with all of our tools available. I hope this helps somehow and please let me know what you find.
Thank you.
I do not know what Plan I have nor how I purchased it ,so none of these options are helpful to me . I know I have paid $99 every July 1 through PAYPAL and have not use it for at least 3 years I do not need the program as am satisfied with only the free basic plan. My PAYPAL Transaction ID # for July 1 ,2017 was
- Walter
Hey ddbr6 - sorry to hear about this cumbersome situation.
From what I understand you are on the annual Dropbox Plus plan. You can take a look here to double check this if you like as well. The other way to see this would be to go to your account's billing tab.
I have already found your existing ticket in our system and I nudged the agent handling it in order to speed things up. They will get back to you with an update on your case.
If there's anything else I can help with from my end, please let me know.
94K60559U8896315R. I only wish to Cancel The subscription and not be charged again. I tried to cancel it last year in July as to get refund,but it was too complicated and it still is. Please Cancel it for me instead of taking me down a rabbit hole .
Thank you