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Forum Discussion
How to cancel account when I no longer have access to associated email address?
Hi,
I have an old Dropbox account that I haven't used for several years, but is still billing my credit card. My problem is that I no longer have access to the email address associated with tha...
Rich
Super User II
Super User II
ericverploeg wrote:
My problem is that I no longer have access to the email address associated with that account, so I am unable to log in to cancel that account.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Hi Rich,
Thanks for this suggestion. I tried following your suggested approach.
The online form included all the credit card transaction details that proved that I was indeed the Dropbox account holder, even though I no longer have access to the email account associated with the Dropbox account.
It's been eight days since I filled out the form, and I haven't heard anything (I included a new email account to reach me on), nor have I seen anything posted to my credit card account.
Is there an alternate approach, or escalation path, that I should be considering? @DropboxSupport on twitter?
Thanks,
Eric
- Rich
ericverploeg wrote:
It's been eight days since I filled out the form, and I haven't heard anything ...
Reply here with the ticket number you received after submitting the form and a Dropboxer may be able to check its status.
Hi Rich,
Thanks for your ongoing assistance.
I did not get a ticket number after submitting the form you suggested. Perhaps they sent it to the email associated with the account (despite me saying I no longer had access to that account, and supplying an alternative email address to reach me on).
I thought perhaps I had missed it in the support request confirmation page, so I just re-tried the whole process. There was no ticket number on that confirmation page.
Should I try their online chat? Is there a phone number to call? What's my best next step?
Thanks,
Eric
- Megan
Dropbox Staff
Hi ericverploeg, I hope you're doing well!
Can I send you an email in order for us to have a closer look into this?
Keep me posted!
