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Forum Discussion
I can't access my account in order to rectify my active subscription.
I have an active plan that is registered under an email for a company that I no longer work for (my fault). Payments are still being taken for a subscription, but I cannot access the account or chang...
Megan
Dropbox Staff
Dropbox StaffHi scottthevet, let's jump right into this!
You can always visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
If you have issues with this, let me know and I'll be happy to help on my end by opening a ticket on my end for you.
Keep me posted!
Hello,
I think that I already have an open ticket. But, I have been going back and forth for weeks now. The open ticket number is 23992072. As I have said, I do not have access to my previous accounts, but I can confirm what the email address would have been when I had them to see if we can change them over to my personal account. I also need the invoice for the subscription renewal for my accountant. Many thanks
- Megan
Hey scottthevet, thanks for sending over your ticket number!
I can see that further billing info is required in order for the agent helping and working on your case, to be able to see where the charge is coming from.
The ticket is still "pending" on our end. Would you mind checking your inbox, and see if you can reply back there with the needed info?
Hello,
I am struggling to get this information that is being asked for. Being able to access the billing for the account that I can no longer access would help to resolve this ticket. As I said, I know the account email address for the account. Are you able to merge accounts to solve this issue? The bank account does not show the detail you require, so I am at a bit of a stalemate here? I cannot cancel the subscription, I cannot access the account and I cannot provide you with the details from the bank account that mean anything to you to find my account that way either. How do I resolve this?
Can you look for the account. It should be under [removed]
[personal information removed per the Community's Guidelines]
I do not have acces to the mail, i dont have the password, my bank does not get the 12 digit code, only 10, i cannot stop the payment in my bank as they dont do that, and when trying to use support forrum or any support really here on the community pages some Dropbox employee asks me to go the support pages and that does not work. Please off genuine support advice, I am paying for a service I do not and cannot use. Is it just too bad for me or will you help please ?
Hi Megan, nice to meet. you. Please note; no email, no password, code to identify the payment card is to short before you refer me to support pages. PLEASE help
- Nancy
Hi JesperFiltenborg! I see you previously posted on our forum about this (here) and I asked you if we could reach out to you via email directly, but you didn’t reply (I’m guessing you didn’t see my post).
Can you check my older post again and let me know?
Hi Nancy, the link does not work. I will just reply here, you can reach me on [removed per Community Guidelines]. I look forward to hearing from you.
