Forum Discussion

pisforpolina's avatar
pisforpolina
New member | Level 1
7 days ago

I can't cancel my subscription plan, as I don't have access to its email address.

I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my previous job and it's now deleted so I can't sign in and I keep getting cha...
Account Access
cancellations
downgrade
pisforpolina's avatar
pisforpolina
New member | Level 1
6 days ago

I don't know the password and it's been upgraded through dropbox.com most likely 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
6 days ago

Hey pisforpolina, thanks for the update.

I'd suggest going to this page, while not logged in once again (or from an incognito/private browsing window) and try to submit another request.

This time, however, please use an email address you can access, so that our team can reach you.

Once you have your ticket number, please let us know.

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