Forum Discussion

pisforpolina's avatar
pisforpolina
New member | Level 1
7 days ago

I can't cancel my subscription plan, as I don't have access to its email address.

I can't cancel my subscription plan because the email associated with the account no longer exists, it was an email from my previous job and it's now deleted so I can't sign in and I keep getting cha...
Account Access
cancellations
downgrade
pisforpolina's avatar
pisforpolina
New member | Level 1
6 days ago

Ticket #24788849

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Thanks for that, Polina.

    I passed your comments along to that ticket and raised its priority.

    A member of our team will get back to you the soonest possible.

    Let me know if you need anything else.

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