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Jackieab53d's avatar
Jackieab53d
Explorer | Level 3
11 months ago

I got a charge from Dropbox and I'm not even subscribed

Hi Dropbox just took £100 from my account and I’m not even subscribed to them. The help centre just gives me articles to rear which gets me nowhere. I really can’t afford to lose this money. Can anyo...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
Jackieab53d wrote:
Hi Dropbox just took £100 from my account and I’m not even subscribed to them.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

https://www.dropbox.com/support/billing-issues

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

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