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Jackieab53d's avatar
Jackieab53d
Explorer | Level 3
11 months ago

I got a charge from Dropbox and I'm not even subscribed

Hi Dropbox just took £100 from my account and I’m not even subscribed to them. The help centre just gives me articles to rear which gets me nowhere. I really can’t afford to lose this money. Can anyo...
cancellations
Payments
Refunds
Jackieab53d's avatar
Jackieab53d
Explorer | Level 3
10 months ago
Please help me get a refund . The articles are not helping. I an housing a family of Ukrainians and cannot afford to lose £100 like this.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey Jackieab53d! Did you follow Rich’s suggestion above to open a ticket with our support team? Please make sure you’re not logged into ANY Dropbox account when you do this (you can open an incognito window or another browser).

 

When you’ve got your ticket number, send it to me here and I’ll leave an internal note to our team for you.

  • Jackieab53d's avatar
    Jackieab53d
    Explorer | Level 3
    10 months ago
    Thanks! Rich’s post has now disappeared. Can you tell me how to get a ticket from the support team?
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      You should be able to see his post if you scroll up a bit (it’s this one). Otherwise, you can follow these steps.

       

      Let me know if everything goes well.

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