You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

yogesh2's avatar
yogesh2
New member | Level 2
2 months ago

I got a refund, but it is still pending, when do I get the refund?

I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending and there are only auto-responses on email and chat. How do I actually get the refund?

 

cancellations
FAQ
Refunds
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi yogesh2, thanks for bringing this to our attention.

     

    I've located your ticket on the system under your email address. It appears to be completed on our end back on August 23rd.

     

    Are you able to see the refund receipt and invoice on this page? 

     

    This will help me to assist further.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 months ago
    yogesh2 wrote:

    I have an active ticket where a representative called Natasha confirmed a refund will be made 5 weeks ago. The refund status is still pending ...

    Reply here with your ticket number and a Dropboxer may be able to check the status when they return on Monday. Megan Hannah Walter 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!