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rob8624's avatar
rob8624
New member | Level 1
25 days ago

I have questions on subscription refunds in the UK.

Hi folks, quick question. I need to claim a refund after a subscription to Essentials was activated after the months trial. I'm based in the UK. A couple of questions. EU customers can cl...
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rob8624's avatar
rob8624
New member | Level 1
25 days ago

Ok, just read the 14-day refund policy includes the UK, so that answers that question. But, any advice on the other questions would be much appreciated. Thanks!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
24 days ago

Hi rob8624! Thanks for posting here. 

The refund window in this case would start from the day your Dropbox trial became a paid subscription and not from the first day of the trial itself. 

As for your last question, since the upgrades and other subscription changes occur automatically by the system, they may not always occur at the end of the day. 

I’ve also located your ticket in the meantime and left an internal note to our support agent on your behalf.

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