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Forum Discussion
I need a phone number to call customer support
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
mdunk wrote:
I am getting billed for a premium account but all my access online is the basic account. I need to talk to a live person. Does anyone have a phone number where I can reach a real life person.
There is no phone number. Only Business accounts have access to phone support and it's through a callback initiated through their admin console.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
How do I get an actual email or phone number to contact support.
Rich
Super User II
Super User II
Wnlewis1988 wrote:
How do I get an actual email or phone number to contact support.
You can find the support options that are available to you on the Support page. Basic (free) accounts have access to the various self-help options such as the chat bot, help center articles or posting questions here on the forums. Paid account have access to live chat and email support through a ticket system.
Phone support is only available for Business accounts and it's handled via a callback initiated through the admin console. There is no number to call.
What is it that you need help with?
