I paid for 2 TB but I only have 2 GB

Hey SAMBALK, bedankt dat je contact met ons hebt opgenomen.

Hoe heb je je account geüpgraded? Met je creditcard rechtstreeks vanaf onze website of via de Dropbox-app op je mobiele apparaat (met iTunes/Google Play)?

Wat zie je in het tabblad 'Plan' van je accountinstellingen hier?

Laat het me weten en dan gaan we verder.

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Hey SAMBALK, thanks for reaching out to us.

How did you upgrade your account? With your credit card directly from our website or from the Dropbox app on your mobile device (with iTunes/Google Play)?

What do you see in the plan tab of your account settings here?

Let me know and we'll go from there.

I also have the same problem with my subscription. I’m being charged monthly for Plus plan on App store but somehow I received an email saying I’m being downgraded to Basic. Tried to hit the upgrade button again but it says I’m still currently subscribed to Plus plan.

Hey Nufana, let's see what we can find together about this!

Would you mind trying to restore your subscription using the steps found in this article?

Feel free to update me on the results!