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Forum Discussion

EricAlpha's avatar
EricAlpha
Explorer | Level 3
3 months ago

I paid for a Dropbox subscription last week, but my account is still Basic.

Hello, I have paid my new subscription there 1 week, the paiement has be done with succès and the money has been debited BUT my Dropbox still as basic status and everything is blocked impossible to r...
Billing
Dropbox Basic
Payments
upgrades
EricAlpha's avatar
EricAlpha
Explorer | Level 3
I paid by Dropbox.com from my computer

I paid with Wize number transaction 1795140856
Amount 119,88€
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey EricAlpha, let me jump in here too! 

 

The transaction ID would look something like: Dropbox*123ASD456HJK so it's not similar to the one you mentioned. 

 

Can I send you an email, in order for us to have a closer look into this? 

  • EricAlpha's avatar
    EricAlpha
    Explorer | Level 3
    3 months ago
    Yes i can send you of course but I need your email.
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      No need for that EricAlpha 

       

      I just sent you an email to the email address that's associated with your profile here on our Community, so please have a look at your inbox and we'll take it from there. 

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