You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I paid for a Dropbox subscription last week, but my account is still Basic.
Hello, I have paid my new subscription there 1 week, the paiement has be done with succès and the money has been debited BUT my Dropbox still as basic status and everything is blocked impossible to reach the support, any answer from them from 1 week !
- Nancy
Dropbox Staff
I’m really sorry about this, EricAlpha. Let’s look into it together.
Did you upgrade your Dropbox account via www.dropbox.com? Or was it via Google Play/iTunes, by any chance?
If the former, do you see a 12-digit transaction ID in your bank statement (next to Dropbox)?
If yes, I’d like you to use it on this page. Do you get the same email address as the one you see here?
Let me know and we’ll go from there.
- I paid by Dropbox.com from my computer
I paid with Wize number transaction 1795140856
Amount 119,88€
