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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Kath8's avatar
Kath8
New member | Level 2
3 years ago

I upgraded to a Dropbox Plus subscription a month ago (via apple ID subscriptions). But the account is still Basic.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Kath8, let's see what we can find on this!

     

    As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

     

    In your Dropbox app, tap Account.
    Tap on the gear icon at the top of your screen to access your settings.
    Tap on Restore purchases, which should activate your last upgrade.

     

    Keep me posted!

    • Kath8's avatar
      Kath8
      New member | Level 2
      3 years ago

      Thanks very much for your help! It has worked 🙂

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