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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Mobile
Payments
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upgrades
Rebeccagceo's avatar
Rebeccagceo
New member | Level 2

I paid for for extra storage and my card was charged but I still don’t have space according to Dropbox. This is very frustrating, anyone know what I can do? I’ve contacted Dropbox and no help whatsoever. I may just cancel everything.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Rebeccagceo, thanks for bringing this to our attention.

 

Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?

 

If the second, was the payment made through iTunes or Google Play?

 

Let me know and we'll go from there.

  • Rebeccagceo's avatar
    Rebeccagceo
    New member | Level 2
    2 years ago
    Through the app on mobile device. I assume iTunes because I don’t have Google play.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I see, thanks for the update, Rebecca!

       

      If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?

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