Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi mohamad alhindi, sorry to hear about this.

 

Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?

 

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

 

Keep me posted!

mohamad alhindi's avatar
mohamad alhindi
Explorer | Level 3
2 years ago
I upgraded for a year through the website and this the first to have an account
money is taking but doesn’t upgraded
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for clarifying that for me, Mohamad.

     

    Can you try our self served look up tool to identify the email address that's associated with the charge you mentioned?

     

    Is it an exact match with the one you see in your account's settings online? 

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