Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Gustavthapper's avatar
Gustavthapper
Explorer | Level 3
2 years ago
I have bought dropbox premium but dosen’t get my storage
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Gustavthapper, sorry to see you're having trouble upgrading your account.

 

How did you upgrade it exactly?

 

Was it directly from our website or from the Dropbox app on your phone (billed through iTunes/Google Play)?

  • Gustavthapper's avatar
    Gustavthapper
    Explorer | Level 3
    2 years ago
    Hello directly from the app, first 2 tb then 3 tb, because I thought the first purchase didn't go through, so I bought 3 TB and would have liked to have the money back and get my storage space for my first purchase
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, Gustavthapper.

       

      I assume you have an iOS device, right?

       

      If you used the Dropbox app to upgrade the account, please open the app, tap on "account", then on the gear icon and then on "restore purchases" to see if that helps.

      • Gustavthapper's avatar
        Gustavthapper
        Explorer | Level 3
        2 years ago
        then it says that it is not possible to repurchase

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