Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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neamtuumarius's avatar
neamtuumarius
Explorer | Level 4
2 years ago

I paid 11.99$ with my Visa card for my 30 days free trial (automatically) with 2TB upgrade cloud space. But I still am on free 2GB. How is this possible?! No email address from the dropbox support, that's not right

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey neamtuumarius, sorry to hear about this.

 

Did you upgrade directly through our website or through the Dropbox app on your mobile device (billed through iTunes/Google Play)?

  • neamtuumarius's avatar
    neamtuumarius
    Explorer | Level 4
    2 years ago

    Directly through website from my laptop @Hannah

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry for jumping in, neamtuumarius. 

       

      Is it possible that you have another Dropbox account (linked to a different email address) that has been upgraded instead?

      • neamtuumarius's avatar
        neamtuumarius
        Explorer | Level 4
        2 years ago

        Is not possible 
        I have another account [email removed as per Community Guidelines] and this actual account [email removed as per Community Guidelines] but both are on free plan. The payment from 30 days free trial was did today. 
        If needed I have pdf payment details

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