Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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PT Taps's avatar
PT Taps
Explorer | Level 3
2 years ago

Hi ,

 

I paid for yearly subscription but my account is still in basic.

 

Also i dont have a 12 digit transfer number I just have 4.

 

Can not get a hold of drop box.

 

can someone help please.

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey PT Taps, thanks for bringing this to our attention.

     

    Can you let us know how you upgraded your account?

     

    Did you do it directly through our website and paid with your credit card, or through the mobile app and paid through iTunes/Google Play?

    • PT Taps's avatar
      PT Taps
      Explorer | Level 3
      2 years ago

      Hi Hannah,

       

      I paid via website and with credit card.

       

       

      • PT Taps's avatar
        PT Taps
        Explorer | Level 3
        2 years ago

        Also, it was a new account I created and purchase an upgrade.

  • Kim Davies 's avatar
    Kim Davies
    Explorer | Level 3
    2 years ago

    Hi i have paid £95.88 to be able to pick up colleague shared file , however it is still saying i have no spare , but i paid by mastercard on 4th July 

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      Kim Davies  wrote:

      Hi i have paid £95.88 to be able to pick up colleague shared file , however it is still saying i have no spare , but i paid by mastercard on 4th July 

      Check your Plan page. What plan does it show you on? If it says Basic, that is the free plan and you've either not upgraded the account, or you've accidentally upgraded the wrong account/started a new account. If that's the case, use the credit card charge lookup tool to identify the account you're being charged for.

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