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Forum Discussion
Kevvybhoy67
3 years agoExplorer | Level 4
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
PT Taps
2 years agoExplorer | Level 3
Hi ,
I paid for yearly subscription but my account is still in basic.
Also i dont have a 12 digit transfer number I just have 4.
Can not get a hold of drop box.
can someone help please.
Hannah
2 years agoDropbox Staff
Hey PT Taps, thanks for bringing this to our attention.
Can you let us know how you upgraded your account?
Did you do it directly through our website and paid with your credit card, or through the mobile app and paid through iTunes/Google Play?
- PT Taps2 years agoExplorer | Level 3
Hi Hannah,
I paid via website and with credit card.
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