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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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kantzias's avatar
kantzias
New member | Level 2
2 years ago

I paid to upgrade my account to Plus a week ago. My bank statement shows that the money was taken from my account, but my Dropbox account still needs to be upgraded. I was looking for a phone number that can call Dropbox but I couldn't find any. The description on the statement of my bank account is: Dropbox, db.tt/cchelp. What can I do??

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kantzias, sorry to hear about this. 

     

    Was the account upgraded from our website (billed through a credit card) or from the Dropbox mobile app (billed through iTunes/Google Play)?

    • kantzias's avatar
      kantzias
      New member | Level 2
      2 years ago

      Hi Hannah,

      The account was upgraded from your website (billed through credit card)

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey kantzias, thanks for the update here!

         

        If you look up the billing info, through our lookup tool, does it bring up any results?

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