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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey kantzias, sorry to hear about this. 

 

Was the account upgraded from our website (billed through a credit card) or from the Dropbox mobile app (billed through iTunes/Google Play)?

kantzias's avatar
kantzias
New member | Level 2
2 years ago

Hi Hannah,

The account was upgraded from your website (billed through credit card)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey kantzias, thanks for the update here!

     

    If you look up the billing info, through our lookup tool, does it bring up any results?

    • kantzias's avatar
      kantzias
      New member | Level 2
      2 years ago

      Dear @Hannah 

       

      On my billing info on my bank statement it doesn't have 12-digit alphanumeric code. The only think that is has is: Dropbox, db.tt/cchelp

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